Production Support
Production Support is known by a number of different names, including Application Support, Production Management, and Application Management.
The production support team is responsible for monitoring the production servers, scheduled jobs, incident management, and receiving incidents and requests from end-users, analysing these and either responding to the end-user with a solution or escalating it to the other IT teams.
Production support involves our company working closely with business stakeholders to resolve any issues with technical systems and applications.
In the real-world environment, users typically raise tickets with the support teams, usually over e-mail or by telephone. Those tickets enter a queue of work where the progress of investigations can be tracked. The Production Support team pick up those tickets and work to address the issues, liaising with other technical teams where necessary.
While some issues will have simple to fix others may be more complex. If an issue is recurring or requires a detailed or long-winded fix, support analysts may be required to produce smarter solutions.
Whatever be the issue our team will ensure you get the requisite support at all times.